Complaints

We want the report to meet your expectations. If something went wrong — please get in touch.

How to submit a complaint

  1. Send an email to reklamacje@complainer.pl
  2. Include: your name, the email used at registration, and a description of the issue.
  3. We will respond within 14 days.

Possible remedies

  1. Supplementing or correcting the report at no charge,
  2. Reducing the price,
  3. Full refund, if the defect is material.

Right of withdrawal

To withdraw from the contract before receiving your report, email: odstapienia@complainer.pl.

Note: once the report has been delivered, the right of withdrawal expires (Art. 16(a) CRD) — you acknowledged this at checkout.

Alternative dispute resolution

If we cannot resolve the matter amicably, you may use:

  • National consumer dispute resolution bodies in your country of residence.